visualgui

mLife Means Miserable Life

Last week, I made my first payment through AT&T Wireless via checking account. Everything went smoothly and I even got a confirm email from them. Today, my service was interupted without any warning. They emailed me when to pay my bill but they did not bother to warn me about my incorrect routing numbers (my bank gave me the wrong routing numbers). I whipped out my credit card to make a payment over the phone in order to get my service back. After I recieved my confirmation numbers over the phone, the lady told me there will be a $25 charge for restoring each phone (I have 3 phones). She transfered me to customer service and the guy told me there is nothing he can do to weave the fee. It is my responsible for not making the payment on time. With Verizon, the late fee is 1% without cutting off my service. Verizon even reminded me about my payment via text messages. I was totally dissapointed and would like to cancel my service but I am 1 day over my trial period and I have to pay $175 for each phone. I was totally speechless for this kind of ignorant business from AT&T. So if you’re thinking of going with mLife, remember it is truly a miserable life.

4 Comments

  1. Oh yes, I despite AT&T with a passion. They overcharged my family phone bill many time, and I have to call them over and over for them to send the money back. And when my family finally change over to another phone company they automatically transfer back our account over to their company without our permission and charged it. And now that everything is fixed, the operator of AT&T won’t stop calling our house trying to offer this and that, even though my family made it clear many time that we don’t want to move anymore. But every day they would call at least 3 times… Pissed me off!

    Comment by Mikki — 1 July 2004 @ 1:29 pm
  2. Donnie! it’s me.. yeah I’ve been busy and yeah I don’t like AT&T either. But I’m messaging now.. Sorry for the loooooong delay. I’m going on vacation tomorrow so I’ll email you when I get back. Nice to know you’re doing well btw. ;-) We’ll have to do lunch/dinner/weekend or something once I get back.. most definately.

    TMB

    Comment by Mai — 1 July 2004 @ 6:43 pm
  3. Remind me not to go with AT&T. ;)

    Comment by Daynah — 3 July 2004 @ 7:16 pm
  4. thats why you go get a sprint phone- sprint is so much cooler anyways =P

    Comment by withoutasol — 17 July 2004 @ 12:10 am