Vung Tau Restaurant
San Jose-based Vung Tau Restaurant is high on price, below average on food, and extremely low on customer satisfaction. A rice platter (com tam, suon, bi, cha) costs $9.50, which is almost doubled the price comparing to most places, yet the taste is not even as close as the commoner’s place. My friend’s dad ordered a bowl of Bun Bo Hue, and he described the broth as tasteless as “water that boils the beef,” but that’s not the chef’s fault. It’s the customer’s mistake for ordered an insipid dish; therefore, like it or not the customer has to pay for it even if switching to a different dish. As a result, my friend’s dad ended up not eating after the manager told him there was nothing he could do. The way they handled their business had ruined the entire family’s atmosphere. Is a bowl of Bun Bo Hue worth losing their customers? Obviously, Vung Tau’s manager didn’t care, and he was unapologetic about it. Their method of dealing with the customers made me lost my appetite. I only ate a portion of the plate even though I was starving. Never again will I come back to a place like that.
A lot of Vietnamese restaurants and caterers display the same mentality: they only care about the short-term gains and it would never occur to them that repeat business is a good thing to cultivate. Bunch of amateurs! You’re right to boycott them, let the market cull out the incompetents and the overgreedy.
agreed with Sickduck!! i would never go to a place like that, i think that food and how customers are treated are just as important as each other – neither should be missing. however, jusding by donnys review, im astonished to see that a restaurant so nicely named, can lack both the important qualities!!!
jusding? sorry i meant *judging
Donny,
I hope your family look over the final bill because VungTau has a reputation over charged its guests 1 or 2 dishes by mistakes.
Really? My friend wouldn’t give me the bill so I didn’t know what they charged. I hope he didn’t leave any tips.
$9.50 for com tam, bi, suon, cha? That’s ridiculous! Where I live it’s only $5.50 for com tam, bi, suon, cha, and hot ga.
That’s why I don’t like to go to some of the so-called “high class” restaurant for the simple reason that they tend to overcharged the price of food. And of course the atmosphere of those restaurants reeked “elite,” which is not my cup of tea.
Donny, I hope your friend didn’t pay for the bowl of Bun Bo Hue. In Europe where I live you need not pay for something which is not prepared correctly or doesn’t match your taste. It seems to be the mentality of a lot of Vietnamese restaurants. They don’t care about how satisfied customers are, especially when their business begins to flourish. Generally, the so called high class Viet restaurants usually focuse their cooking style on non Vietnamese customers so that I don’t recommend those restaurants as a good eating out address when I am asked by my European friends. You said that, high on price, pour on quality
Unfortunately we did have to pay for that bowl of tasteless Bun Bo Hue. Their reasoning was “everyone has a different taste, so it’s not their fault.”
Where to eat in San Jose.
1. Bun Bo Hue An Nam – Story Road
2. Com Tam Thanh – Story road
3. com Tam Dat Thanh – Tully Road
4. Pho Kong Ly – Alum Rock Rd
5. Bo 7 Mon Anh Hong – Lion Plaza
6. Food Court – Lion Plaza
7. Minh Restaurant (Tully Road) (Very good mon a(n mie^`n Ba(‘c, Like Cha? Ca’ tha(ng Long, Ba’nh to^m Co^? Ngu+ … )
9. Food Court Grand Century
10. Qua’n Nha^.u Bi`nh Minh – Santa Clara Road – (Be^ Thui, Tie^’t Canh …)
11. Pho Ga An Nam – Story Road
Damn… I am hungry … so hungry now
HB,
4. Pho Cong Ly (Công Lý)
:~))
bun bo hue ca mau is also great– recently relocated to quimby road.
yup! The retaurant used to be Dragon Fly retaurant. I haven’t tried bun bo hue (ca mau cu?) yet. But every time I passed by, I didn’t see many people waiting on line like they used to at ca mau on 4th st though.!!??
Kong Ly was the name of the restaurant. HB was right. It’s unbelievable! they changed the letter without telling me. arh…I will them a call later tody.
This is a true story. Five or six years ago I went in Vung Tau with my wife, had a meal, paid with credit card, and left cash tips on the table because I want the servers get the cash up front instead of getting it with less tax on their paycheck. And I always leave at least 15% even in VNese restaurants which typically don’t have very good services. When my visa bill arrived, Vung Tau added tips to my bill without my consent. I pulled out the original receipt and I was right, I signed on a different amount. Because it was a small amount, I didn’t care to go back again. I hope they made an honest mistake because they would be out of business if they overcharge their customers without consent.
Vung tau is horrible. there is no such thing as customer serivce in a place like that. I went there a couple times and the last time i went i swore it off all toghether. My favorite Vietnamese place to eat is at Minh’s on tully road. great atmosphere, service and food!!!
doublecheck your bill before paying the bill at either Vung Tau #1 or #2, especially when you go with a group of people, they has a reputation over charged their guests 1 or 2 dishes by purpose not by mistakes, and if you find out and ask them they will said” I’m sorry for the mistake.It happen to some of my coworkers too, so it is not a mistaken.
it’s true that the one Vung Tau you’re talking about is overpriced and all. BUt there is one Vung Tau in San Jose which i’ve been going to since i was 8 and their prices were lower than the prices of this Vung Tau by a couple of bucks, with good quality dishes. I also had an experience similar to the top page gentlemen. I commented on it and they simply apologized and changed my order. They’ve been kind to me, my family, and alot of other customers i’ve seen. So i suppose it depends on where to go for the “right” kind of people and service.
If you don’t like Vung tau. Next time if you have a chance- check out the new restaurant Saigon75,located at
Santa clara st & 7th st.It’s very close to vungtau– A real cool restaurant…
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Minh got great Bac ky food? Not according to this Bac ky. It is yuck.
Bun bo Hue Ca mau is so slimy. I saw the woman in the kitchen cleared the bones on the plate of vegie then rewashed the vegie and put them on a basket to be used again. That was it for me. I stay clear of that place.
Vung Tau is also lousy.
Vietnamese restaurants’ service? What service? There is none. Ha ha.
True!!!VungTau has a reputation over charged its guests 1 or 2 dishes by “mistakes”.. Oh, add extra tip to the bill too
Hate that sucker!!!!!